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Service and Warranty FAQ's

Service and Warranty FAQ's

Service and Warranty FAQ’s

1.How do I submit a warranty request?

Service and Warranty requests need to be submitted by using the homeowner portal. You will receive a registration link upon possession of your home. Once logged in please select the service request tab. From there you can select the appointment type; three month or one year and enter your full list of items you wish to have assessed. Once submitted a service representative will reach out to you directly within 1-5 business days to set up your service appointment.

2.How do I register for the homeowner portal?

Upon possession of your home a registration link will be sent to you via email to set up your password. You will need to click the link and set up a password for the portal. If you need your password reset or are a new homeowner who still needs to register for the portal please email for assistance.

3.What can I do in the event of an emergency?

If an emergency occurs during regular business hours please email for assistance. For afterhours emergencies please refer to the emergency service procedures and contact information in your homeowner manual. If you live in multifamily home (strata) and your emergency is in relation to common property please also refer to your property management teams emergency procedures.

4.What is considered an emergency item?

    1. Plumbing leak – that requires water supply to be shut off.
    2. Total loss of Heat.
    3. Total loss of Electricity.
    4. Gas Leak – if you smell or hear a gas leak please ensure you leave the building immediately, open any windows/ doors possible and report to Fortis BC right away.

FortisBC 24-hour Emergency Line at: 1.800.663.9911

5. How do I submit a common property request?

Common property requests should be submitted to your property management team directly. Please refer to your property management team’s website for more information on this. Your property management team will then submit the common area items to Vesta directly under the 15-month common area warranty.

6.How can I purchase additional parking stalls?

Additional parking stalls can be purchased through Vesta directly by emailing